General Privacy Policy

At Ductor Clean Air we take privacy extremely seriously. We pride ourselves daily on giving our customers a trouble free service experience while visiting our website, when filling and submitting online forms on our website, and when asking us to be their service provider.

We only ask for information that is needed to provide you the required services, which includes your name, phone and email address to communicate and send copy of the service invoice/receipt, and service address.
If you decide to pay with Credit Card then rest assure we do not save any of that information in our systems. Even in case you decide to take advantage of our payments option, once your service is paid in full your billing information is removed from our system and cannot be retrieved.

All of the above information is collected for the sole purpose of securely completing your service and to process payment. All the information you provide is protected by industry standard SSL technology implemented in our website and other operation systems.

Ductor Clean Air, under no circumstance, will sell or reveal to any third party your email address, except to the extent necessary to comply with applicable laws, police investigations, or legal proceedings where such information is relevant.


Privacy Policy for Communication Recording and Storage (with our AI or Human Agents)
 

1. Purpose of This Policy

This Privacy Policy explains how we collect, record, use, and store your communications when you interact with our customer service systems, including our AI Agent. By clicking “Accept”, you consent to the practices described below.

2. Information We Collect
When you interact with our AI Agent or other customer service channels, we may collect and record the following information:

• Your name, contact details, and service-related information you provide

• Transcripts, audio recordings, and/or chat records of your communications

• Any other details you voluntarily provide during the conversation

3. How We Use the Information
We record and store communications for the following purposes:

• To provide and improve our services

• To create and send accurate estimates

• For quality assurance, training, and dispute resolution

• To comply with applicable laws and regulations

4. Data Storage and Security
We store your information securely using industry-standard safeguards to protect against unauthorized access, disclosure, alteration, or destruction. Access to your recorded communications is limited to authorized personnel only.

5. Sharing of Information
We do not sell or rent your recorded communications to third parties. We may share information only with trusted service providers who help us operate our business, or if required by law.

6. Your Consent
By clicking “Accept”, you acknowledge and consent to:

• The recording of your communications

• The storage and processing of your communications as described in this Privacy Policy

7. Data Retention
We retain recorded communications only as long as necessary to fulfill the purposes outlined above or as required by law.

8. Your Rights
You may request correction, or deletion of your recorded communications, subject to legal or contractual restrictions.

9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will take effect upon posting.

10. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us.

 
Sincerely and respectfully,
Ductor Clean Air
(470) 665-3828